YourOffers

Aura Privacy Policy
PRIVACY POLICY

Who are we?

We are Aura Media Group Limited, a data controller. YourOffers.co.uk is a trading style of Aura Media, UK with registered company number 11239047 and ICO registration No ZA324659 and registered company address at Devonshire House, 582 Honeypot Lane, Stanmore, Middlesex, HA7 1JS .

We operate under the brand name YourOffers.co.uk. YourOffers.co.uk offer access to leading UK companies who would like to discuss their latest offers and promotions with you. This permission is captured through the completion of a telephone survey.

YourOffers.co.uk and our marketing sponsors may contact you with money saving offers and sales promotions where consent is provided and to update your marketing preferences. You are never obliged to take part and can opt-out at any time.

To do so visit www.youroffers.co.uk or call 01442 345005.

When we make contact with you, we will always display a telephone number to help you identify us. You are always able to call this number back to stop any future calls if that is your wish.

Our office is at Regus, Breakspear Park, Hemel Hempstead, Herts, HP2 4TZ and you can contact us by phone on 01442 345005 where you can speak to The Compliance Department or email compliance@auramediagroup.co.uk with your questions. Should you wish to opt out of future marketing calls from us or to change your preferences, please call 01442 345005 or email us to the address above.

What we use your data for?

All of the data we collect from you is for direct marketing purposes. This means we may share your details with reputable UK companies who may want to contact you by Telephone, SMS or Post to offer you goods and services that may be of benefit to you now or in the near future. This will only be done with your permission under the regulations set out within our industry sector by the ICO and GDPR.

You can ask us to stop sharing your details at any time now or in the future, this privacy policy explains how you can do this. YourOffers.co.uk may also contact you by email, SMS or telephone to ask you further questions for marketing purposes or to provide access to some of our other sites which may be of interest to you, a list of these can be found below.

Any questions presented on the survey will be done so on behalf of companies who we will name at the time of any call with you and who will only contact you if your ‘consent’ is provided. We may serve you further offers for products via SMS that you will also have the opportunity to ‘opt out’ either by contacting us through the website or via the text message that is sent.

Consent and Legitimate Interests

Your data must be processed by us using one of the valid legal bases defined by the Regulations. The two we use are;

‘Consent’

An example of this is where you provide your ‘consent’ to a specific organisation, to contact you by a communication channel or channels which you have agreed to, for specific reasons, which in the context of our processing will be for direct marketing purposes. You can of course withdraw your consent at any time as described within this privacy policy.

‘Legitimate Interest’

Data may be processed in line with legitimate interests. This includes using your data for postal and telephone marketing for YourOffers.co.uk or other companies but in either case, communications will be in relation to special promotions, products or services which we believe may be of interest to you based upon information which you have provided us. As with all of your data you can also object to us processing your data in this way. As per the regulations, any data processed under legitimate interests will have been subject to a legitimate interest assessment.

How do we intend to use your personal data?

We and third-party organisations intend to use your personal data to provide a service you may have requested more information and for the purpose of further marketing communications. We may contact you for reasons relating to the service you have request.

Where you have provided consent for us to do so, we may share your contact details with named client partners in industry sectors such as Insurance, Home Improvement, Healthcare/Mobility, Finance, Telecoms, Energy, Claims Management, Retail: Home services or Charity.

If you are interested in working for us, we will only use your personal data to process your application, monitor recruitment and provide statistics. Personal data about unsuccessful candidates will be retained for six months after the recruitment process is completed, at which point it will be disposed of securely.

We would only use your personal data fairly and in a lawful manner. We would not share or disclose your personal data to any organisations and / or persons without your permission, approval and / or authorization either in writing or if provided verbally through our survey and it can be evidenced by a call recording. We would never retain or store your data in an unsecured manner and beyond its legal and business use. All data beyond its justified period of retention is disposed in a secured manner. We may go ahead and share your information with:

Our Group of Companies and Brands

Other Data Controllers and Marketing Services Providers

What types of personal data do we collect and share?

The information we collect includes your name and contact information that you volunteer, this could include but would not be exclusive to, your telephone number, an email address, a mobile number and postal address.

We may also ask you for other basic demographic information to help us better serve you the right marketing offers, this information might include things such as your date of birth or home ownership status and will be requested during the course of our survey.

We shall ask consumers questions on behalf of our client sponsors who are keen to extend their money saving offers and promotions to you. We will never collect information about your bank account or credit card details, nor will we collect any ‘special category’ data such as your medical history, religious or political beliefs.

Our Group Companies and brands:

Your Last Wish

Your Funeral Matters

Switch Your Provider

Change Your Provider

Invest In Your Family

Family Comes First

The Compensation Genie.

Other Data Controllers and Marketing Services Providers

From time to time we may also share your details with other Marketing Service Providers we partner with. If we do this, these companies will be named within our privacy policy under this section along with a link to their privacy policy to ensure your rights and freedoms are protected. They may also use your data for fraud prevention. Marketing Services Providers also collect data directly from Data Processors.

The Marketing Services Providers we or our clients work with are strictly limited to only those organisations who we or our clients have completed checks on and who will process your data in strict compliance with all laws, regulations and guidance with regard to Data Protection.

We or our clients will share your data under strict license terms with the Marketing Services Providers who like us, will use it to create products and services to help organizations better understand the likely characteristics of their customers; communicate with them more effectively; and find others like them across a range of marketing channels.

This may mean that you receive advertising from organizations within the industry sectors listed above, that is more relevant to you via direct mail or when you visit a website, mobile app or watch TV. The Marketing Services Providers will not however advertise their own products or services to you. You are never obliged to take part and can opt-out at any time.

To do so follow the instructions outlined within this privacy policy or email us at compliance@auramediagroup.co.uk

What is ‘Profiling’?

We use some of the information you provide to identify lookalikes so our clients can target you with offers of goods and services tailored to you. We may use your data to support our marketing promotions to look-a-like customers via social media platforms such as Facebook, Instagram and other programmatic platforms. We will not use your personal information to directly contact you on these platforms.

We will never profile you on the basis of ethnicity, religion, politics or health as these are not valid reasons for which you should be targeted for marketing purposes and nor do we collect this information. We also do not make automated decisions about you which may have a negative impact on your rights. Marketing Services Providers we share your data with may also use profiling to target you for marketing purposes. Once again you can ask us to stop using your data in this way at any time.

To withdraw your consent or opt out of future marketing calls please write to: The Compliance Manager, Aura Media Group Limited, Regus, Breakspear Park, Hemel Hempstead, HP2 4TZ
By email to: compliance@auramediagroup.co.uk or
By telephone on: 01442 345005

Do we transfer your data to other countries?

We work with buyers such as our partners and affiliates in the UK and we call you on their behalf for marketing purpose with the brand name YourOffers.co.uk with promotions of goods and services tailored for you. We act as processors under strict conditions. We monitor the calls we make to ensure quality is controlled and regular audit and check that our security and data protection standards are of the highest quality. We send data to controllers and marketing service providers working in the UK.

We may process your information outside the UK or European Union. Where this is the case, we will not transfer your information to other countries outside the EEA unless it is unavoidable to allow us to deliver our products and services. If we do, we take care to ensure the same level of privacy and security as the UK.

Where will my personal data be kept?

Once we have received your personal data, we will use recognized industry standard procedures and security features to try to prevent unauthorized access, misuse, disclosure and breach towards confidentiality, integrity and availability.

Your personal data will be under the control and use of YourOffers.co.uk. It will be held on our computer systems and servers located at our head office. When we print your personal data, this will be in the possession and control of our employees at all times and will be securely disposed of when it is considered to be of no further use.

Marketing

We and our partner companies or 3rd party clients would like to contact you for marketing purposes and to promote new services to you only after we have obtained the correct lawful permission to do so. In no other circumstances will your personal data will be shared or disclosed with any other third-party organisations. This may be by post, telephone, fax or email. If you do not wish to receive direct marketing from us please contact us with your request.

How long will we keep your data for?

We will only keep your personal details for as long as is necessary or as long as you want. The law does not put a time limit on the amount of time we should hold your personal details for but as long as you are happy to hear from us in the future or you do not object to further communication from us we will continue to contact you to present special offers and marketing promotions from our clients.

What are your rights?

You have a number of rights under the law which include;

Right to be informed

Right of access

Right to rectification

Right to be forgotten

Right to restriction of processing

Right to data portability

Right to object

Rights related to automated individual decision-making, including profiling I. Right to withdraw consent at any time where relevant

Right to withdraw consent at any time where relevant

Right to lodge a complaint with a supervisory authority

Right to be informed - When we collect your data we have to tell you what we are going to do with it primarily through this Privacy Policy and consent statement.

Right of access - You have the right to contact us in writing to request details of the information we hold about you.

Right to rectification - You have the right to ask us to rectify information that we hold about you if it is inaccurate or incomplete.

Right to be forgotten - This is also known as the right to erasure and gives you the right to request your information be removed if there is no compelling reason for its continued processing. A word of warning though we keep a list of people who have asked not to be contacted which we use to ensure that you receive no further marketing from our group or clients as a result of our activity. Without this list your data could enter our system again from another source and we would have no record of the fact that you asked us not to contact you.

Right to restriction of processing - this is the alternative to erasure and gives you the right to tell us to stop processing your data but allowing us to keep enough information about you to ensure that your wishes are respected in the future.

Right to data portability - this gives you the right to ask a holder of your information to transfer that information to another business. This right would most commonly used if you were switching banks, insurance companies, utilities companies and mobile phone providers.

Right to object - you have the right to object to the processing of your data for marketing purposes and profiling for marketing purposes. You also have the right to ask us to cease processing based on our legitimate interests, where there is no overriding justification for the processing of your data. Your rights and freedoms override our interests.

Rights related to automated individual decision-making, including profiling I. Right to withdraw consent at any time where relevant - we do not use automated decision-making processes which would have a potentially damaging effect on you. But if we did, you have the right to obtain human intervention, express your point of view, obtain an explanation of the decision and challenge it.

Right to withdraw consent at any time where relevant - you have the right to withdraw your consent to the processing of your information at any time and we must provide you with the information needed to do so, at the time we collect your data and each time we contact you. You can withdraw consent in the following ways; In writing to: The Compliance Manager, The Compliance Manager, Aura Media Group Limited, Regus, Breakspear Park, Hemel Hempstead, HP2 4TZ By email to: compliance@auramediagroup.co.uk; or By telephone on: 01442 345005

Right to lodge a complaint with a supervisory authority - If we cannot deal with your complaint to your satisfaction you also have the right to complain to a relevant supervisory authority which include; The Information Commissioners Office https://ico.org.uk/concerns The Direct Marketing Association https://dma.org.uk/contact , and The Advertising Standards Authority - https://dma.org.uk/contact

Do we collect data from other sources?

Occasionally we collect personal information from third parties but when we do, we check that they have your permission to share your information with us.

When do you have to share my data?

On rare occasions we may be asked to share your information for the prevention of fraud or with regulatory bodies who are investigating complaint made by a consumer.

Cookie Policy

We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalized service. Some of the cookies we use are essential for the site to operate.

__utma:

This cookie is used to monitor the number of times a visitor has been to the site related to the cookie, when they first visited the site, and when they were last on the site. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase.

__utmb: __utmc:

These two cookies work together to establish how long a visit has taken. b signals when a user enters the site and c signals when a user leaves.

__utmz:

Captures how a visitor accessed the site including: which search engine was used, what link was clicked on, what keywords were used and geographical location.

__utmx:

Used for A/B or multivariate testing using Google web optimiser.

Please note that our advertisers may also use cookies, over which we have no control. You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Enjoy the benefits of YourOffers.co.uk

Our database is fully opted in: however we are happy to suppress the details of any individual who does not wish to receive our calls. For further information regarding the data we collect, please refer to our privacy policy.